Support services that remove complexity and help you respond rapidly to business demands.
Hashport offers a wide range of support services that can be highly customised. We keep your business running reliably using award-winning, technical and operational support.
Going beyond simply supporting our customers, our support services focus on risk reduction, business continuity and value creation. We work collaboratively with our customers from the inception of the relationship to understand their support and service ecosystems, priorities, challenges and goals to deliver support services that cover the entire spectrum of customer needs. Our support services simplify operations and drive IT efficiency.
World-class custom SLAs
Enjoy customised Service Level Agreements (SLAs) which outperform any manufacturer's standard agreements. We deliver enhanced coverage hours, response times, escalation management, direct access to expert engineers, custom reports, and best practices.
24x7x365 local support
We operate a "follow-the-sun" support model and ensure technical expertise on hand round the clock. With this global workflow, issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays.
Reversed pyramid support
We moved away from the traditional support model that is based on service layers (e.g. 1st, 2nd and 3rd line). We bring expertise as close to our customers as possible with our unique reversed pyramid model. We refer to this approach as "direct expert access".
Multi-vendor stack support
Consolidating service contracts from different manufacturers is economically attractive. One point of contact for the support of your entire security and network infrastructure is very practical for your team's daily operations.
Context & lifecycle aware
Our senior support engineering team has knowledge of your architecture, topology, devices, and applications. Being context and lifecycle aware makes a world of difference.
Inventory & Logistics
Our extensive and unrivalled spare part inventory guarantees a minimum Meantime To Restore Service (MTRS). Our European network of satellite locations ensures swift hardware replacement if an incident does occur.
Local language support
Removing the language barrier is essential for smooth support operations and improved cooperation with our customers. This is especially important in precarious situations when speed is essential.
Legacy support services
Tailor-made services for technology that passed the vendor-supported software and hardware lifetime. We deliver the reliability you need in a cost-effective manner without the requirement of specialist in-house staff.
Support your security and network operations
Supplement your networking and IT staff with our technical experts, who work on-site at your organisation. They can help you plan, design, test, implement and manage your security and network infrastructure. Here’s how we offer onsite technical services on a term basis, a term typically being 12 months:
- On-site consultant service — Embedded consultants work closely with your networking, development, and operations teams to assist you with security and network design and architecture planning.
- On-site engineer service — Embedded engineers deliver ongoing operational and engineering support for our security and network solutions.
Tailored to
your needs
Our strength lies in our flexibility and focus on developing custom solutions for our customers. Discover in which areas we can support your IT team.
Multi-vendor support services
Comprehensive and collaborative multi-vendor support to help you simplify the management of your heterogeneous digital infrastructure.
Service delivery management
Our service delivery management teams are there to ensure that the technology services that we deliver align perfectly with your organisational needs and goals.
Life cycle management
Achieve better IT equipment LCM with a financially optimised refresh process.
Assessment services
Our assessment services provide you with the information you need to understand your environment, make informed decisions, and set strategies.
Staging & deployment
We simplify technology rollouts - reducing costs and risks and freeing up internal resources to focus on revenue-generating and strategic initiatives.
Education & training
We offer custom training programs for all security an network solutions in our portfolio.